The Essential Touch-Free Voice Ordering Drive Thru During COVID-19 for Minimized Contact and Enhanced Service Efficiency

A world-leading fast food restaurant creates the touch-free voice ordering Drive Thru, powered by ASRock Industrial SBC-350 motherboard to avoid crowds and contact during coronavirus as well as upgrade service speed and increase the total number of customers.

Challenge

Under the global pandemic and social distancing measures, normal life has stopped for more than a billion people. Governments worldwide are encouraging contactless food delivery, restaurant Drive Thru systems to minimize eating out. Drive Thru implementation requires the right software and hardware with feature-rich IO to power the system. When it comes to the motherboard powering the system, it requires support for multi-display to light up menu choices on the KIOSK as well as high definition video wall for promotion and advertising. Designed with support for speaker header for server and customer communication; USB sensor to detect when cars enter and leave the Drive Thru; LAN for transmitting the selected order into the food preparation system to carry out the food order. With more competition during pandemic times, restaurants race to the Drive Thru with higher expectations than before.

Solution

ASRock Industrial partners with the world-leading fast food restaurant to create the touch-free voice ordering Drive Thru, powered by the SBC-350 motherboard running on Intel® 8th Gen Core™ Processors (Whiskey lake-U) with the exact specs to conquer the challenges above. As the car enters the Drive Thru lane, the USB 3.2 Gen 2 sensor accurately detects the car and signals customer service to notify the server immediately. The customer then rolls down the window to face the speaker header for microphone voice ordering. One LVDS is present to display the digital kiosk menu along with two DP1.2 to show current promotion on the video wall. One LAN port is installed to update the menu information on the display while the other LAN port sends the order for food preparation and completion of the order. When the car leaves, the sensor also sends signals, thus turning off the receiver.

SBC-350 powers the voice ordering Drive Thru

Benefit

Contactless voice ordering setup drastically reduces infection possibilities avoiding crowds and contact:

With the pandemic’s virtual demand, Drive Thru can reduce the risk of exposure to an absolute minimum.

Quick and efficient service means more customers:

For drivers/customers, they save the time needed to park and walk inside the restaurant to receive service.

Automated process reduces the need for labor power:

needing to cut down labor force is a major challenge during the pandemic, with automated process implemented; restaurants can save labor cost and ensure the safety of workers.

Related Product

SBC-350

  • Intel®8th Gen (Whiskey lake-U) Core™ Processors
  • 2 x 260-pin SO-DIMM up to 32GB DDR4 2400 MHZ (16GB per DIMM)
  • 4 x USB 3.2 Gen2, 2 x USB 3.2 Gen1, 2 x USB 2.0, 2 x M.2 Key M, 1 x M.2 Key E, 1 x SATA3
  • 2 x Intel 1 Gigabit LAN
  • Supports Triple display, 2 x DP 1.2 ++, 1 x LVDS
  • TPM 2.0 onboard IC (SBC-350P/SBC-350M)
  • TPM 2.0 with Bios setting (SBC-350V/SBC-350E)
  • 9-36V DC-In
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