Self-Service KIOSK to Increase Food Serving Time and Customer Satisfaction in Retail

The world-leading fast-food restaurant provides better in-store experience by using self-service food ordering KIOSK powered by ASRock Industrial embedded motherboard and kitchen video system to increase the food serving time, productivity 7% and customer satisfaction 15%.

Challenge

Customers are looking for food and fast serving time when they come to a fast-food restaurant, the world-leading restaurant introduces the self-service food ordering KIOSK linked to kitchen computer monitors to fulfill customers’ needs and better their in-store experience. 

There are challenges to building the in-store KIOSK systems for 24/7 self-service food ordering, they need a reliable and high-quality motherboard with feature-rich IOs to power the versatile KIOSK applications, such as LVDS and USB port to connect Touch Panel for self-service food ordering, COM port for credit card machine to checkout, and USB port for receipt printer and more. Besides, the 24V power input support will enable the KIOSK always-on working.

To meet the customers’ needs, it requires not only a standard high reliable and feature-rich motherboard but also an ODM service to customize the board for the versatile KIOSK applications.    
 

Solution

ASRock Industrial partners with the fast-food restaurant to build the self-service food ordering KIOSK, powered by the Mini-ITX IMB-184 ODM board, an 4th generation Intel® Core™ Processor (Haswell) with Q87 chipset, for a reliable and always-on KIOSK computing to fulfill 24/7 customer service. The IMB-184 ODM board with LVDS and USB ports to connect Touch Panel for self-service food ordering and one USB port for the coupon barcode scanner. 

Upon the food selection is made on the touch panel, the IMB-184 ODM board with COM/ USB ports to connect the credit card machine for checkout and another USB port for receipt printer to complete the self-service food ordering process. Once new orders are made, the Intel® 1 Gigabit LAN will connect data to the food preparing system in the kitchen to speed up the food serving time. 

The standard IMB-184 motherboard with 19V power support meets most of the customer’s needs to build the KIOSK system; however, they were looking for 24V power support in the KIOSK project. To fulfill the customer’s need, we customized the IMB-184 ODM board to support 24V power input and introduced the new IMB-1213 motherboard, an Intel® 9th/ 8th generation Coffee Lake-S Core™ Processor with Q370 chipset, supports up to 28V DC-in that is recommended for new customers looking for the KIOSK solution.

IMB-184 ODM board powers the self-service KIOSK

Impact

High reliability for always-on working:

the industrial-grade motherboard IMB-184 ODM board built-in 4th generation Intel® Core™ Processor (Haswell) with Q87 chipset to deliver a reliable and always-on KIOSK computing for 24/7 customer service.

Feature-rich IOs for versatile self-service KIOSK: 

designed with feature-rich IOs, the IMB-184 ODM board supports touch panel, coupon barcode scanner, credit card machine, receipt printer and connects to food preparing system to realize a versatile self-service KIOSK and better customer’s in-store experience.

Cost-effective, increase productivity and satisfaction:

the self-service KIOSK with cost-effective and compact size Mini-ITX IMB-184 ODM board to increase the food serving time, productivity 7% and customer satisfaction 15%. 

Related Product

IMB-1213

  • Intel® 9th/ 8th Gen (Coffee Lake-S) Core™ Processors with Q370 chipset
  • 2 x 260-pin SO-DIMM up to 64GB* DDR4 2666MHz
  • 1 x PCIe x16 (Gen3), 4 x USB 3.1 Gen1, 4 x USB 2.0, 1 x mini-PCIe, 1 x M.2 Key E, 1 x M.2 Key M, 4 x COM, 2 x SATA3
  • 2 x Intel 1 Gigabit LAN
  • Supports triple display, 3 x DP 1.2, 1 x LVDS or eDP
  • TPM 2.0 onboard IC , supports Intel® vPro, AMT, RAID 0/1
  • 12V/19~28V DC-In
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IMB-1222

  • Intel® 10th Gen (Comet lake-S) Core™ Processors with Q470E chipset
  • 2 x 260-pin SO-DIMM Support Dual Channel DDR4 2933 (i9 / i7 CPU) / 2666 (i5 / i3 CPU) / 2400 (Pentium / Celeron CPU), up to 64GB
  • 1 x PCIe x16 Gen3, 6 x USB 3.2 Gen1, 4 x USB 2.0, 1 x M.2 Key E, 1 x M.2 Key M, 1 x M.2 Key B, 4 x COM, 2 x SATA3
  • 1 x Intel 2.5 Gigabit LAN, 1 x Intel 1 Gigabit LAN
  • Support Triple display, 2 x DP 1.2, 1 x LVDS or eDP, 1 x HDMI 2.0a
  • TPM 2.0 onboard
  • Special Feature: Supports Intel® vPro, AMT, RAID 0/1/5/10
  • DC-in 12V
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IMB-1222-WV

  • Intel® 10th Gen (Comet lake-S) Core™ Processors with Q470E chipset
  • 2 x 260-pin SO-DIMM Support Dual Channel DDR4 2933 (i9 / i7 CPU) / 2666 (i5 / i3 CPU) / 2400 (Pentium / Celeron CPU), up to 64GB
  • 1 x PCIe x16 Gen3, 6 x USB 3.2 Gen1, 4 x USB 2.0, 1 x M.2 Key E, 1 x M.2 Key M, 1 x M.2 Key B, 4 x COM, 2 x SATA3
  • 1 x Intel 2.5 Gigabit LAN, 1 x Intel 1 Gigabit LAN
  • Support Triple display, 2 x DP 1.2, 1 x LVDS or eDP, 1 x HDMI 2.0a
  • TPM 2.0 onboard
  • Special Feature: Supports Intel® vPro, AMT, RAID 0/1/5/10
  • 12V~28V DC-in
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IMB-184

  • Supports Intel® 4th Gen (Haswell-S) Core™ Processors (Socket 1150)
  • Supports Dual Channel DDR3 SO-DIMM 1600, up to 16GB
  • 1 x HDMI, 1 x DVI, 1 x LVDS
  • 2 x USB 3.0, 6 x USB 2.0, 2 x SATA3
  • 1 x Mini-PCIe, 1 x PCIe x4, 1 x mSATA
  • 1 x Intel® LAN
  • 1 x TPM Header
  • DC 12-19 input
Learn More